SmallBizGenius Analysis

FlexJobs receives generally positive reviews for its curated remote job listings and helpful customer service. However, some users report issues with search functionality and unexpected charges.

Category Breakdown

Scores based on analysis of 276 recent reviews

Customer Service

8.5/10

Many reviewers highlight the positive experiences they had with FlexJobs' customer service representatives. They are often described as patient, helpful, and knowledgeable in resolving issues and offering solutions.

25 reviews mention this

Ease of Use

7.8/10

Several reviewers found the FlexJobs platform easy to navigate and use. They appreciated the well-organized listings and the ability to customize their job searches.

15 reviews mention this

Job Listing Quality

7.0/10

Reviewers often mention the value of FlexJobs' curated job listings, which are verified to be legitimate remote opportunities. This helps users avoid scams and low-quality postings.

12 reviews mention this

Search Functionality

5.5/10

Some reviewers express frustration with the search interface, citing issues with the accuracy of search results and the effectiveness of search filters. Some also mention difficulty finding jobs outside of the US.

8 reviews mention this

Billing and Subscription

4.0/10

A few reviewers report negative experiences with FlexJobs' billing practices, including unexpected charges and difficulty obtaining refunds. Some users also express confusion about the terms of the trial subscription.

7 reviews mention this

Pros & Cons

What Customers Love

Helpful and patient customer service representatives Mentioned 25x
"Leslie my rep did a great job displaying customer service skills. She was very patient understanding and helpful."
Easy-to-navigate platform Mentioned 15x
"The website is clean and easy to navigate, and the job listings are organized in a way that makes searching much simpler than on many ot..."
Verified and legitimate remote job postings Mentioned 12x
"There were so many verified jobs to choose from. I was successful in obtaining a great job from the posted listings, within about one month of joining!"
Offers multiple search criteria to narrow down job options Mentioned 5x
"They offer multiple search criteria which made it easy to narrow down the right position."
Resume streamlining for job applications Mentioned 2x
"I like the "expert apply" feature. It took my resume and streamlined it to the jobs I was applying for."

Common Complaints

Search interface can be problematic and inaccurate Mentioned 8x
"The search interface is problematic. The "hints & tricks" pane offers suggestions that simply don't work."
Unexpected charges and difficult refund process Mentioned 7x
"HORRIBLE. They will absolutely scam you and then refuse to refund your money. Don’t sign up for the 2-week membership because you will end up being charged $24 in 4 weeks instead of the $3 for just th..."
Limited job opportunities outside of the USA Mentioned 5x
"It gave me a bunch of remote work job listing that require a person to be in the USA."
Customer service can be unhelpful Mentioned 2x
"I tried the advanced search I called and I chatted with the online customer service and they were unhelpful and no one was able or willing to hop on a call with me. Honestly waste of time, especially..."
Too many jobs, takes long time to browse Mentioned 1x
"Too many jobs, takes long time to browse, but most jobs limited to US nationals - does not fit for us outside US."

Common Questions About Flexjobs

Answers derived from customer review patterns

Is Flexjobs legit and trustworthy?

Many reviewers confirm that FlexJobs is a legitimate platform for finding remote work. The key benefit highlighted is the verification of job postings, which reduces the risk of encountering scams or low-quality opportunities. Users appreciate that FlexJobs curates its listings, ensuring that they are genuinely remote and flexible. However, it's important to carefully review the job descriptions and company information before applying, as with any job search platform.

Based on 30 reviews

Does Flexjobs have good customer service?

A significant number of reviewers praise FlexJobs' customer service. They describe the representatives as patient, knowledgeable, and helpful in resolving issues and answering questions. Many reviewers specifically mention positive experiences with individual customer service agents, highlighting their willingness to go the extra mile to assist them. This positive feedback suggests that FlexJobs prioritizes customer satisfaction and provides adequate support to its users.

Based on 25 reviews

Is Flexjobs worth it for small business?

For small businesses looking to hire remote workers, FlexJobs can be a valuable resource, providing access to a pool of candidates specifically seeking flexible work arrangements. The platform's focus on verified job postings can save time and effort by filtering out scams and low-quality applicants. However, small businesses should weigh the cost of the subscription against the potential benefits and consider whether other free or lower-cost job boards might be sufficient for their needs.

Based on 10 reviews

What is Flexjobs' subscription billing like?

Some reviewers report issues with FlexJobs' subscription billing, including unexpected charges and difficulty obtaining refunds. Some users claim they were charged for longer periods than they initially agreed to. It's crucial to carefully review the subscription terms and set reminders to cancel the subscription before the trial period ends if you don't wish to continue. Contacting customer service promptly is advisable if you encounter any billing discrepancies.

Based on 7 reviews

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